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I fully agree with the review left on 14th Oct.
These guys know exactly what they are talking about and will sort you out with the vehicle you need at an affordable price that cannot and will not be beaten. Fair enough there are cheap rental companies but cheap is not the answer. A friendly face and polite manner go along way in today’s society. If ever performance related pay was to be put in place Afford at crewe would be driving round in Bentleys. Well done keep up the good work. Ian a customer for nearly 30 years at Afford.

 Cheshire

14/10/2017

I've been meaning to leave a review for a while, which shows how impressionable the service is. I wanted to say Thank You to the team at Afford Crewe, with special attention to Les and Lee for their consistently outstanding customer service. As soon as you enter the building (and quite often outside on the parking lot by Steve) you are welcomed by staff like an old friend. The lighthearted conversation, genuine concern and polite etiquette all always makes interacting with Afford Crewe memorable.

It's not what they say, but it's how they make you feel- VALUED. It's not often in today's busy society that you get to say "Hello, how are you today?" and mean it, but the team at the Crewe branch go above and beyond to make their customers feel special in the service they provide.

I've prolifically hired vans for work and cars for personal use (when my car was in the garage for ten weeks) from both the Crewe and Stoke Branches; but always received the same outstanding level of service from Crewe Afford so for this reason always prefer to use the them where I can. Crewe Afford staff have that something that we accept loss of and trade off for monetarily cheap goods and services from every other bargain-basement business.

Quite often as a consumer when you get a bargain, you expect for this saving to mean a discounted value somewhere else (similarly the supermarket experience of hurried staff throwing your goods at you, or quality issues we regularly face in e-commerce that ties hand-in-hand with postal delays from global imports to get that bargain price). We expect, as a consumer to lose something in exchange for that "best deal" and it's something in British culture that has been somewhat accepted as the norm and forgotten - that customer service really matters.

As thus I would HIGHLY recommend the Crewe branch to everyone for their consistently outstanding customer service; not only do you make a huge saving on vehicle hire relative to their competitors but are made to feel welcomed and valued as a customer and a person.

 Cheshire

14/10/2017

I've been meaning to leave a review for a while, which shows how impressionable the service is. I wanted to say Thank You to the team at Afford Crewe, with special attention to Les and Lee for their consistently outstanding customer service. As soon as you enter the building (and quite often outside on the parking lot by Steve) you are welcomed by staff like an old friend. The lighthearted conversation, genuine concern and polite etiquette all always makes interacting with Afford Crewe memorable.

It's not what they say, but it's how they make you feel- VALUED. It's not often in today's busy society that you get to say "Hello, how are you today?" and mean it, but the team at the Crewe branch go above and beyond to make their customers feel special in the service they provide.

I've prolifically hired vans for work and cars for personal use (when my car was in the garage for ten weeks) from both the Crewe and Stoke Branches; but always received the same outstanding level of service from Crewe Afford so for this reason always prefer to use the them where I can. Crewe Afford staff have that something that we accept loss of and trade off for monetarily cheap goods and services from every other bargain-basement business.

Quite often as a consumer when you get a bargain, you expect for this saving to mean a discounted value somewhere else (similarly the supermarket experience of hurried staff throwing your goods at you, or quality issues we regularly face in e-commerce that ties hand-in-hand with postal delays from global imports to get that bargain price). We expect, as a consumer to lose something in exchange for that "best deal" and it's something in British culture that has been somewhat accepted as the norm and forgotten - that customer service really matters.

As thus I would HIGHLY recommend the Crewe branch to everyone for their consistently outstanding customer service; not only do you make a huge saving on vehicle hire relative to their competitors but are made to feel welcomed and valued as a customer and a person.

 Cheshire

14/10/2017

I’ve booked to hire a van to move some furniture. When I collected the van I realise that it was going to be far too small. I returned to the Fenton branch and explained my problem to the people behind the desk. They initially stated that they didn’t have any other vehicles available however after asking around they found me a fantastic Volkswagen transporter which was absolutely perfect for the job that I needed to do. I felt like valued customer when they showed genuine concern that they potentially could not meet my needs. Was really impressed. Thanks guys.

 Staffordshire

02/10/2017

I have been a regular customer at Afford in Stafford for over 10 years. The level of service each time has been exceptional with special credit particularly to Mike who I dealt with originally and Phil, who continues to make sure that I receive the best prices available and that my requirements are always met in the most professional manner. All staff members are welcoming and efficient and I will continue to use Afford and highly recommend that my friends and colleagues do the same!

01/10/2017


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