I get a taxi well try to get a text literally every single day at exactly 1.40am for work, the past month maybe two the service and wait time is absolutely diabolical! Average waiting time now being almost an hour! “Most fleet cars in the north east” complete false advertising! Even if you try a pre book they show up more than 2 hours late due to “double bookings” company is a complete sham and will 100% be looking for another service moving forward! Been using the same app at the same time for over 1 year and can honestly say I’ve never seen it this bad! Stay well clear if you need to be somewhere on time!

I want to a special mention to Phil the driver he is amazing and always on time ,really reliable and always dead chatty

We got picked up by James at the South Causey inn today. The service was amazing! He arrived early and was notified when he arrived. The drive to the address was safe and it was a pleasant experience. He spoke to us and was polite. Would highly recommend.

25/08/25 - 10pm

Please seriously consider, whoever was working the call centre at this time, that they shouldn't have a job. Unhelpful, rude, short, didn't care about our taxi not turning up after 40 mins... Couldn't advise anything and when he was fed up he just hung up on us... Twice! Absolute negative credit to the business. Horrific

We had a taxi booked and confirmed but after 40 mins didn't turn up... Rang and rang and rang, got through once and he was rude, short and unhelpful... If like us and you use Dean Taxis you better look for the closest bus stop and timetable and use that instead! Hung up on, ignored, taxi never came... Useless