Taxi over 30 mins late. Kept being told it was 3 mins away, not sure why they have to lie when you ring up but there you go. Company going from bad to worst

Booked a last minute taxi from Washington to Gateshead, car arrived within 10 minutes and assigned a lovely gentleman named Robert. Had the most delightful journey home thanks to such a friendly and kind driver. He was punctual, drove safely, and made great conversation!

Pre booked a taxi to and from a restaurant in Kibblesworth. Booked return taxi for 12:30 on new years day only to be left stranded Automated messages for a hour saying no taxi dispatched. Put on hold or not answered when phoned.
Had to get a family member out of bed to give us a lift
Finally got a phone call at 01:35 saying taxi had arrived No good over an hour late

Recently used Dean’s taxi and don’t know how they could justify the cost for a last minute journey,
I know you have to pay for a service but daylight robbery!

I booked a taxi to take me to Fed Brewery. Taxi came on time with a lovely man called Tony. Booked a return taxi for 11.15 to come home. I waited till 11.30 before phoning Deans got automated reply saying they know i am waiting but they have no drivers available. Now i am well aware that its a busy time of night but the rest of my party had already left so i was a woman left standing on her own…not acceptable. I phone a further twice to get the same message. By this time it was 11.45 a further 30 minutes from said pick up time. Luckily for me some really nice person offered me a lift home.. taking them out of their way. Dean taxis this is not acceptable and i will think twice before booking you again. Also my fair was quoted as £7.80 when i got out of taxi it was £8.20 on my credit card there is 3 pending payments for £13.80 each. Hopefully these will be reinbursed and i will be paying for 1 taxi only.