Awful. Booked a taxi on the app in advance with notes to be dog friendly. Taxi turned up and refused to take me. First operator hung up. Second operator said that they don’t read the notes and (despite not telling you anywhere on the website) only dog friendly cars can be booked by calling

Two taxis booked; two arrivals bang on time; two courteous, friendly drivers; two lovely vehicles; two accurate prices - I can’t compliment this company any more on a first class service. I won’t look any further the next time we’re in Newcastle!

I had an unsettling experience tonight with a black cab. As a solo young female, the driver became extremely weird and threatening. Thankfully, someone called Deans Taxis for me, and a lovely driver named Ross came to my rescue. He got me home safely after the awful experience with the black cab in Newcastle.

I just want to take a moment to thank Ross and let Deans Taxis know that you have an incredible driver on your team. He made me feel safe and seen, and seemed like a genuinely kind person who just wanted to help me out of a bad situation. I hope this positive feedback reaches him because he truly deserves recognition for his kindness and professionalism.

P.S. Ross will probably recognize me as the podcast girl (from Girls Bathroom with the psycho ex). Thanks again for having such a wonderful driver on your team

My friends and I used the taxi service to get home after a night out. Of course we had a few drinks but were not very drunk at all, we still were very aware. Mark was somewhat friendly but also rude at times. When he dropped off the final two he shouted out of his window that they had “pissed on the seats” and called them “bastards”. They did not do anything of that manner and were very shocked at this accusation. I find this very bad service, and I would be reluctant to use the taxi service again as a result. We just wanted to get home safely, and were consistently ‘told off’ during the car ride and shouted at when we left. Very disappointed and upset

Picked up right on time. The driver was curtious, well presented and was very attentive. Car was immaculate.