While abroad I rang my Daughter to book a deans taxi for our return on the 24th of April for a approx 9.20pm when my confirmation txt came it read the 25th I contacted my daughter and she rand deans again they admitted it was there fault but it would be changed to the 24th the confirmation txt then read the 23rd I rang them myself and was told it was most definetly booked for the 24th we landed on time got our cases and rang deans only to be told the booking was made but they had no taxi available this is an appalling service and dean dean taxis have lost not only my custom by my complete family members absolutely disgrace treating people in this way

Pre ordered taxi for pick up at Newcastle airport. Flight delayed 1 hour but as they are supposed to track flights thought no problem, got luggage and phoned was told taxi was despatched when we tracked he was at least 20mins away, this was at 5am stood in the cold and rain with 2 children, one who is autistic. When the driver arrived he informed us he hadn’t been pre booked but just given the job after I phoned. Telephoned the next day to raise a complaint and was told management would ring back. They never did. Terrible service. Will use someone else in the future.

Pre ordered taxi for pick up at Newcastle airport. Flight delayed 1 hour but as they are supposed to track flights thought no problem, got luggage and phoned was told taxi was despatched when we tracked he was at least 20mins away, this was at 5am stood in the cold and rain with 2 children, one who is autistic. When the driver arrived he informed us he hadn’t been pre booked but just given the job after I phoned. Telephoned the next day to raise a complaint and was told management would ring back. They never did. Terrible service. Will use someone else in the future.

The driver accepted a ride and stayed put in his location, the app says he is 5 minutes away but took 11 minutes to arrive. While waiting, I called office to lodge a complaint and the staff was very rude even on a Sunday morning.

When the driver finally arrived, I asked him if he had any challenge coming, he rudely told me “you should have hired a helicopter”.


It’s clear that their drivers and staff are both dishonest and disrespectful. I will not recommend Dean Taxi.

Oriasotie

I got a dean taxi last night with my son from the QE hospital and the driver started his meter, got out of the car and got a cloth from the boot and started cleaning the side of his car so by the time we left the hospital the meter was on 2 pound. He was driving 10-17mph all the way home and he kept slamming his breaks on whilst we were on main busy roads and he was playing on his phone where the meter was, he was swerving into cars I’ve never felt more unsafe in my life and as a taxi company I once would only ever use as it was normally white men or women who were safe and polite, I will never ever use again this was a man who didn’t understand English much and has definitely not did any driving lessons he should be banned as he will end up killing someone absolute idiot this company is now a joke