I have just left a taxi run by yourself and I paid the taxi driver a bit more than I should have to cover the fare of my friend who dropped me off and I wanted to put a bit towards her fare but the driver made out I was forced to pay more which was not what I was trying to do all I was doing was covering my cost and a bit of hers and he got real aggressive saying I was forcing the the payment by him which I wasn’t . I found that totally out of order and will never use your firm again if that’s how your drivers react to me helping a friend. His attitude was disgraceful and will be making sure I tell everyone about my experience

Taxi over 30 mins late. Kept being told it was 3 mins away, not sure why they have to lie when you ring up but there you go. Company going from bad to worst

Booked a last minute taxi from Washington to Gateshead, car arrived within 10 minutes and assigned a lovely gentleman named Robert. Had the most delightful journey home thanks to such a friendly and kind driver. He was punctual, drove safely, and made great conversation!

Pre booked a taxi to and from a restaurant in Kibblesworth. Booked return taxi for 12:30 on new years day only to be left stranded Automated messages for a hour saying no taxi dispatched. Put on hold or not answered when phoned.
Had to get a family member out of bed to give us a lift
Finally got a phone call at 01:35 saying taxi had arrived No good over an hour late

Recently used Dean’s taxi and don’t know how they could justify the cost for a last minute journey,
I know you have to pay for a service but daylight robbery!