You seem to have withdrawn humans from your service which results in no help available.
I wanted to book taxi but your system could not understand simple instructions ie 31 Broadway,Darras Hall, Ponteland. I even gave postcode but your rubbish system couldn’t understand instructions.
Obviously your system isn’t easy to use so I would be really pleased if you would let me know what I should have said. An early reply would be appreciated.

Just had a lovely chat with the driver booking number 39005357 (didn't get his name!) From our friends to our house, not a long drive but he was absolutely lovely 😊 great at his job, so friendly had a great conversation about the football and he interacted with my kids and was very personable, best drive we've ever had with Dean thank you 😊

Hi guys had a god day in Newcastle Lee picked us up on time good talked about the good old days pick up from Premier inn team Valley good price to town centre pick up Saturday night from 02city Hall back to hotel on time good price again keep up the good wark guys John from Edinburgh ex taxi driver

Christine was so helpful, lovely service and friendly attitude. Thank you!

He was lovely. Ask for him again