Pre booked taxi for this morning at 8.00am, to get me to RVI for a medical procedure. When no one showed up by 8.15, I queried why, only to be informed by an automatic voice that 'no driver had been assigned.'
A cab finally turned up at about 8.30am by which time I had manged to make alternative arrangements.
To anyone in a managerial role who might in a remote possibility be monitoring these reviews, why could someone not ring before 8.00 to warn me there were no drivers.
The least said about your automated response, the better.
Very poor performance. Last time with Dean

My daughter pre-ordered (yesterday) a taxi for 11pm from a rural location. By 10 past it was still showing as 'assigning driver'. Booking was cancelled and Uber ordered that arrived within 5 mins. Appalling service and shame on a local company. AND.. she had to pay a cancellation fee FFS!!!
Only allows a 1 car rating.

I order taxi 12 times a week from deans and you make my wife wait over and hr 10 to 1 in morning after saying 2min on phone never again dont no who your desk Clark is funking disgusting by the way she walked home thanks deans fuck u

I get a taxi well try to get a text literally every single day at exactly 1.40am for work, the past month maybe two the service and wait time is absolutely diabolical! Average waiting time now being almost an hour! “Most fleet cars in the north east” complete false advertising! Even if you try a pre book they show up more than 2 hours late due to “double bookings” company is a complete sham and will 100% be looking for another service moving forward! Been using the same app at the same time for over 1 year and can honestly say I’ve never seen it this bad! Stay well clear if you need to be somewhere on time!

I want to a special mention to Phil the driver he is amazing and always on time ,really reliable and always dead chatty